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Support and Deployment Training
Whether you're getting started in a help desk role or managing devices for an organization, the IT track prepares you with tutorials and exercises that cover the core concepts required for these roles. Get started with foundational content to support Apple devices in organizations, then continue with advanced content about deploying and managing Apple devices at scale.
This course introduces you to the knowledge, skills, and tools you need to support and troubleshoot Apple devices in a large organization as a level 1 or 2 help desk professional.
It’s based on iOS 18, iPadOS 18, and macOS Sequoia.
To get the most from this course, read the articles and their associated linked resources, and complete the tutorials.
Prepare for the exam
This exam tests your understanding of the knowledge, skills, and tools you need to support and troubleshoot Apple devices in a large organization as a level 1 or 2 help desk professional.
It’s based on iOS 18, iPadOS 18, and macOS Sequoia.
To prepare for this exam, complete the course, review the learning objectives and study the linked resources, and take the Apple Device Support Practice Exam.
This Exam Preparation Guide is available in English, Chinese (Simplified), French, German, Japanese, and Spanish.
Get certified
When you pass the Apple Device Support exam, you earn the Apple Certified Support Professional digital badge. Share it on your preferred professional networking site and use it to promote your achievement.
Learn moreGet started
Review the course and exam preparation guide, take the exam,
then earn the badge and share it with the world.
This course introduces you to the knowledge, skills, tools, and services you need to deploy, secure, and manage Apple devices at scale in large organizations.
It’s based on iOS 18, iPadOS 18, and macOS Sequoia.
To get the most from this course, read the articles and their associated linked resources, and complete the tutorials.
Prepare for the exam
This exam tests your understanding of the knowledge, skills, tools, and services you need to deploy, secure, and manage Apple devices at scale in large organizations.
It’s based on iOS 18, iPadOS 18, and macOS Sequoia.
To prepare for this exam, complete the course, review the learning objectives and study the linked resources, and take the Apple Deployment and Management Practice Exam.
This Exam Preparation Guide is available in English, Chinese (Simplified), French, German, Japanese, and Spanish.
Get certified
When you pass the Apple Deployment and Management exam, you earn the Apple Certified IT Professional digital badge. Share it on your preferred professional networking site and use it to promote your achievement.
Learn moreGet started
Review the course and exam preparation guide, take the exam,
then earn the badge and share it with the world.
This course helps IT professionals develop a security compliance strategy for Mac computers and use the macOS Security Compliance Project to meet compliance requirements.
To get the most from this course, perform the exercises and study the associated resources.
This course covers everything that an IT professional would need to know about Apple Business Essentials, including device management, 24/7 support, and cloud storage, so you can easily manage every user's iPhone, iPad, and Mac in your small business—every step of the way.
